5

Fast and professional as always!!

5

I had the intermediate steering shaft on my 2011 Highlander replaced, to eliminate a clunk in the steering. Dean's ordered the part for me in a timely manner, and did the replacement for just about half of what it would have cost at the dealer. There was some question as to whether it was a 1 hour or 2 hour labor, but Dean's went with the 1 hour that was in the service bulletin. They also did a coolant service. They did a great job, and the car is running great. It's nice to find a good local mechanic for my car, now that I no longer work down in Morgan Hill. I suspect they checked out the rest of the car, and if I were to add one criticism, I would have liked it if they had put this information down on the final work order.

4

Problem was fixed under warranty....FREE

5

Exceptional customer service. Routine auto maintenance was completed in a timely manner, and additional recommended work was addressed promptly.

5

Great service.

5

An auto repair facility where you take your auto is based on trust; trust that the needed work will be done with quality service, that it will be done in a very timely fashion, and trust that they aren't attempting to sell you unneeded repairs. When you find such a facility, you go back, and that is why I've been going to Dean's for many years. To put it quite simply, I trust them. What more needs to be said?

5

Dean's automotive was able to get my son's Dodge van-conversion (model year 2000) pass the smog-test. Granted that it took Peter some time to find the problem of the van failing the smog-test...at least four other places tried to do it over last 18 months.. None of them could do it, till Peter took on the challenge and succeeded. So my takeaway from this experience is...if you need to fix a really difficult auto-repair related problem...take it to Dean's and have Peter do his thing.

5

Really nice work. Strongly recommended.

5

Great prompt service

5

This was my second contact with Peter and his guys at DEAN'S . They services my car (oil change) while I waited and during that time two NEW clients walked in to make their first appointment with Peter. On a scale of 1 to 5 for overall customer and technical service they get a 5 from me.

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